SnapSupport is a mobile customer support platform by StoraEnso. With the SnapSupport app, StoraEnso customers can ask questions with pictures or videos in seconds. Take a picture of the issue, annotate the image and send it to the technical support team. The support team can respond to customer issues in seconds or minutes using a messaging interface.
Features include:
- Picture and video questions
- Draw on images and add annotation
- Real-time messaging interface
- Live video call
- Access manuals and other documents
- Product and support updates